Refund Policy

Last updated: April 2026

1. Overview

This Refund Policy applies to all paid subscriptions to Flint Journey, operated by Flint Nova Technologies Pty Ltd (ACN: [INSERT ACN]).

Nothing in this Refund Policy limits or excludes your rights under the Australian Consumer Law (ACL). If you are entitled to a remedy under the ACL, this policy does not affect those rights.

2. Subscription Cancellations

2.1 How to cancel

You may cancel your subscription at any time through:

• Your account settings → Billing → Cancel subscription
• Emailing hello@flintjourney.com

2.2 Effect of cancellation

When you cancel your subscription:

• Your subscription remains active until the end of your current billing period
• You will not be charged for the next billing period
• You retain access to paid features until your current period ends
• Your account reverts to the free tier after your paid period expires
• Your content and data are preserved on the free tier

We do not provide pro-rata refunds for unused portions of a billing period except as described below.

3. Refund Eligibility

3.1 New subscriptions — 14 day satisfaction guarantee

If you are not satisfied with your first paid subscription to Flint Journey, you may request a full refund within 14 days of your initial payment. This applies to your first subscription only.

To request a refund under this guarantee email hello@flintjourney.com within 14 days of payment with the subject line “Refund Request” and your account email address.

3.2 Technical failures

If the Service experiences a significant technical failure that prevents you from accessing core features for more than 48 consecutive hours, you may be eligible for a pro-rata credit or refund for the affected period. Contact hello@flintjourney.com with details of the issue.

3.3 Billing errors

If you have been charged incorrectly or charged after cancellation, contact hello@flintjourney.com and we will investigate and refund any erroneous charges promptly.

3.4 Annual subscriptions

If you have purchased an annual subscription and wish to cancel within 30 days of purchase, you may request a refund for the unused portion of your subscription less any months already used. After 30 days annual subscriptions are non-refundable except in the circumstances described in sections 3.2 and 3.3, or where required by the Australian Consumer Law.

4. Non-Refundable Circumstances

The following are generally not eligible for refunds:

• Subscriptions cancelled after the 14 day satisfaction guarantee period (first subscription only)
• Unused features or capabilities within a subscription
• Dissatisfaction with AI-generated content (AI outputs are a tool — results depend on the quality and quantity of career data you have captured)
• Change of mind after the satisfaction guarantee period
• Partial months of service

5. Australian Consumer Law

Under the Australian Consumer Law you have consumer guarantees that cannot be excluded. If the Service fails to meet a consumer guarantee you may be entitled to a remedy.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

6. How to Request a Refund

Email hello@flintjourney.com with:

• Subject line: “Refund Request”
• Your account email address
• The reason for your refund request
• The date of the charge you are requesting a refund for

We will respond within 5 business days. Approved refunds are processed back to your original payment method within 5–10 business days depending on your bank or card issuer.

7. Disputes

If you are not satisfied with our response to a refund request you may:

• Contact us again at hello@flintjourney.com to escalate
• Lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au
• Contact the Queensland Office of Fair Trading at qld.gov.au/fair-trading
• Pursue the matter through the Queensland Civil and Administrative Tribunal (QCAT) for amounts up to $25,000

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted at flintjourney.com/refunds. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

This Refund Policy was last updated in April 2026 and is governed by the laws of Queensland, Australia.